FAQ - Frequently Asked Questions

 

Welcome to Weed Tailor’s FAQ! Here you'll find answers to the most common questions. 

Wondering about shipping terms or want to know our returns policy? Look no further! 

If you still can't find what you're looking for, send us an email, 

we try to respond to you within 24-48 hours on weekdays.  We're happy to help! 

 

 

 

Orders & shipping

How do I return a product?

Read more about returns and complaints here.

 

What country’s do you ship to?

We ship to most countries in the world, please contact us at sales@weedtailor.com if your country isn’t available in our list. We might be able to fix something for you!

How much do I pay for shipping?

Shipping is 100% free on every order! Yes that’s right. 

Please do note that when you want to return your product you will have to pay for the return shipping yourself.

More info about returns over here.

  

Can I track my order?

Yes, you will receive a tracking number in the shipping confirmation e-mail with a link to where you track the parcel.

 

When do I receive my order?

All the shipping estimates provided at checkout are based on average shipping times to your country. However we want to let you know that there are multiple factors which may impact delivery times.

Due to this please allow 1-7 days extra patience for the delivery (during busy periods e.g. holidays, customs can take a bit longer). If you have any questions about your order or this process, please contact us and we’ll have a look at what might have happened.

 

Accepted payment methods?

We accept card payments with MasterCard, Maestro, American Express and VISA or payment via PayPal, Amazon pay, Apple pay, Google pay and Shop pay. 

 

What currency do I pay in?

The currencies used are EUR, USD, GBP, CAD, AUD and JPY. The currency is chosen automatically depending on your shipping country.

 

Do I have to pay international taxes and duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and are not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country, please contact your local customs office for further information.

 

Can you send my order as a gift for customs purposes?

No. The purchase price needs to be stated correctly on our parcels. If an item is on sale we will declare the sale price and not the original retail price.

 

Do I need an account to place an order?

No, you do not need to register to place an order, but you need to provide a valid e-mail address and contact details when placing an order.

 

Can I change my order?

We start working on your order as soon as it is placed, so there is a very limited time-frame in which you can amend or cancel it. If you would like to make any changes, please contact us as soon as possible by e-mail.

 

Can I add items to my order?

Unfortunately we cannot add items to an existing order. Please place a new order with the extra items and contact us. We’ll be happy to waive shipping on this additional order if it was placed within 24 hrs of the original order.

 

Did my order go through?

An order confirmation e-mail is sent immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact us and we’ll sort it out!


 

 

 

Returns & refund

What is your returns policy?

You have the right to cancel your purchase within a period of 14 calendar days after the day of delivery of the goods. First contact us by email sales@weedtailor.com, and we will provide you with any additionally information. Also check our return page for the full return policy. We need the returned goods in the same condition as you received them: unworn and with original labels (if there are any) still attached. All items returned should include an order reference number and your contact details. Unidentified returns may not be eligible for a refund.

 

How soon will I get my refund?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 14 days after receiving.

 

How long do I have to submit a claim?

Claims pertaining to issues with the artwork or garment must be filed no later than 14 business days from the time the order was delivered. 

 

How do I report printing error with my order?

If your claim is regarding a printing error, please include photos of the error. In addition, if the error involves a print size or placement issue, please include a measuring tape, stick, or ruler in the photos of affected garments.You can send them to sales@weedtailor.com and we will make sure to fix your problem. Upon verification, we will provide credits equal to amount paid for the portion of the order that was incorrectly printed. 

 

My order is missing.

Claims pertaining to orders lost in transit can be filed any time after the estimated delivery date. Please note that orders shipped outside of the U.S. are not considered lost in transit until three weeks past the estimated delivery date. Missing?  Contact us and we will sort it out for you. 

 

Some pieces are missing from my order.

If pieces are missing from your order, contact us as soon as possible and we’ll have a look at it.

 

 


Our products

I have an awesome idea/suggestion or I am missing something in the shop right now.

Please let us know what’s on your mind! We would love to know what it is what you’re missing and we will try to make it work if it is possible!

 

How do I find the right size?

There is a size chart on each product page with body measurements.

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